Shipping policy

Shipping Policy

Processing Times

All Frozen Forge products are designed and 3D printed in-house in small batches.

Most orders are processed and prepared for shipment within 2–5 business days. Because many of our products are printed to order, processing times may vary depending on order volume, product size, color selection, and customization.

Custom or personalized orders may require additional processing time.

Business days do not include weekends or holidays.

Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout unless otherwise stated.

Estimated delivery times shown at checkout begin after the order has been processed and shipped.

Carrier delivery estimates are not guaranteed by Frozen Forge. Once a package has been transferred to the shipping carrier, delays caused by weather, carrier disruptions, holidays, or other circumstances outside our control may affect delivery.

Tracking

Tracking information will be provided once your order has shipped.

Please allow time for the carrier to scan and update the tracking information after the shipping label has been created.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at frozenforgeyetis@gmail.com.

We cannot guarantee that an address can be changed once an order has entered production or has been shipped.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.

Lost or Delayed Packages

If your tracking information shows unusual delays or stops updating, please contact us and we will help review the shipment.

Carrier delays do not automatically qualify an order for a refund while the package is still in transit.

If a package is confirmed lost by the carrier, please contact us so we can determine the appropriate resolution.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

Check around the delivery location.
Check with other members of your household.
Check with neighbors when appropriate.
Contact the shipping carrier for additional delivery details.

If the package still cannot be located, contact us at frozenforgeyetis@gmail.com and we will assist where possible.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and include:

Your order number
Photos of the damaged item
Photos of the shipping packaging

Please retain the packaging until the issue has been resolved, as the shipping carrier may require it for a claim.

Combined Shipping

When possible, multiple items purchased in the same order may be shipped together.

Large orders may be divided into multiple packages when necessary.

International Shipping

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International shipments may experience additional delays while clearing customs.

Frozen Forge is not responsible for customs delays or charges imposed by government authorities.

Order Changes & Cancellations

Because many Frozen Forge products are printed specifically for each order, please contact us as soon as possible if you need to change or cancel an order.

Once production has started, we may not be able to make changes or cancel the order.

Personalized, engraved, or custom-made products may not be eligible for cancellation once production has begun.