Refund policy

Returns & Refunds

We accept eligible returns within 7 days of delivery.

PLEASE READ BEFORE REQUESTING A RETURN

To be eligible for a return, ALL of the following must apply:

The return request must be made within 7 days of delivery.
The item must be unused and in the same condition in which it was received.
The item must be returned in its original packaging when reasonably possible.
Proof of purchase or your order number may be required.
You must contact us and receive return authorization before sending an item back.

To request a return, contact us at frozenforgeyetis@gmail.com.

Items returned without prior authorization may not be accepted.

Return Shipping

For returns due to buyer preference, ordering the wrong size, color, style, or changing your mind, return shipping costs are the responsibility of the buyer.

Original shipping charges are non-refundable unless the return is due to an error by Frozen Forge or the item arrives damaged or defective.

If we made a mistake with your order or your item arrives damaged or defective, please contact us so we can make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged during shipping, defective, or you received the wrong item, contact us as soon as possible at frozenforgeyetis@gmail.com and include your order number and photos of the issue.

We will review the issue and determine the appropriate replacement, refund, or other resolution.

About 3D-Printed Products

Frozen Forge products are designed and 3D printed in-house.

Because of the 3D-printing process, products may display normal characteristics such as:

Visible layer lines
Print seams
Minor surface variations
Slight color or finish variations between filament batches

These are normal characteristics of FDM 3D printing and are not considered defects when they do not affect the function of the product.

Product photos are intended to accurately represent the quality and appearance of our prints.

Custom & Personalized Orders

Custom-made, personalized, engraved, or specially requested items are generally not eligible for return or exchange, unless the item arrives damaged, defective, or we made an error while completing the order.

This includes products made using customer-requested modifications that are not part of our standard product offering.

Color Variations

Actual filament colors may vary slightly from photographs due to lighting, screen settings, filament batches, and manufacturing differences.

Minor color variations are not considered defects.

Only returns for color is if Frozen Forge sends you the complete wrong color.

Exchanges

If you would like a different standard item, color, or size, please contact us.

In most cases, the simplest option will be to return the eligible item and place a new order for the replacement once the return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to your original payment method. Please allow your bank or credit card provider additional processing time after the refund has been issued.

If your return shows as delivered to us and you have not received an update, please contact frozenforgeyetis@gmail.com.

Sale & Clearance Items

Final-sale or clearance items are not eligible for return unless they arrive damaged, defective, or incorrect.

European Union Customers

If an order is shipped to a country where applicable consumer law provides a statutory cancellation or return right, those legal rights continue to apply.

For qualifying European Union orders, customers may have cancellation or return rights that exceed the standard Frozen Forge 7-day return policy, subject to applicable exceptions for personalized, custom-made, or other excluded products.